Terms & Conditions
If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may use this Website only with authorization from a parent or legal guardian.
Chong Aik International reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
ChongAik.com reserves the right to decline a purchase at any time and for any reason. See product-specific warnings on and with products. All product specials are subject to availability and are limited to the time of availability.
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
- Send an email to email@example.com to check for the product availability
- Add products you wish to purchase to your shopping cart, and then proceed to checkout.
- If you are a new customer, you must create an account with us and log in; if you are an existing customer, you must enter your login details.
- Once you are logged in, you must confirm your order and your consent to these terms of sale.
- You will be transferred to the PayPal website for payment;
- The purchase amount will be reserved on your credit card, but it will not be charged. We will only charge the card when we have confirmed the availability of stock.
- Before you confirm your order, please check that all the information that you have provided is accurate. If there are any errors, kindly amend the information. Once items are dispatched to the courier, we will not assume any responsibilities/consequences resulting from the buyer’s mistakes.
- We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website, and we do not guarantee that the version you have agreed to will remain accessible. We, therefore, recommend that you download, print and retain a copy of the terms of sale for your records.
Price and payment
All prices are listed in the choice of your currencies to be displayed namely SGD
In the event a product price is listed incorrectly due to typographical error, error or change in pricing information received from our vendors, ChongAik.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase containing items that have been incorrectly priced, ChongAik.com will either refund or charge you for the difference between the correct price of the products and incorrectly listed price for the products. ChongAik.com reserve the right to amend the price quoted on the website.
Prices listed under the product on the website are only the selling price. In addition to this product price, there will be a delivery charge, which will be as stated before the order confirmation.
Full payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract if payment is not received in full.
As our stocks are fast-moving, kindly send us an email to check on the stock availability before adding the product into your shopping cart.
We will arrange for the products to be delivered to the address indicated in your order.
Once your order had been confirmed, we will process and mail your order within 7 working days. You may refer to your respective couriers to check on the estimated delivery time for your country. We do not hold any responsibility for delivery delays caused by the courier services.
We are only able to deliver products to the countries shown in the drop-down list on the website.
Returns, Refunds, and Replacements
- Please note that all goods sold are strictly non-refundable. All products sold by Chongaik.com are in mint condition. Buyers are expected to check for defects upon receiving the products. It is the buyer's responsibility to maintain and ensure that the item purchased is used according to manufacturers' recommendation and has proper storage
- Exchanges are only allowed if the product fulfills these criteria:
*In their original condition and in their original packaging
*Undamaged and unused
*Within 14 days from date of the original receipt
*Subjected to stock availability
- Chong Aik.com will not accept exchanges on:
*Sale promotion/discount items
*Items that are damaged or have signs of usage
*Signs of wear and tear
*Signs of extreme usage which the product is not intended for
- Procedures for exchange request
If your product satisfies the exchange requirements,
a. Kindly send us an email at firstname.lastname@example.org.
b. Please include photos of the product and the original receipt together with the email
c. Upon receiving and assessing your email, we will notify you to fill up the product return form and send your product together with the receipt to us.
d. ChongAik.com reserves the right to refuse any exchange if the item is found not to adhere to our exchange conditions
e. Buyer will bear the two-way delivery costs
f. We will only ship the replacement product out when we have received the original product from the buyer
- Additional things to take note for exchange of size
a. If the buyer ordered an unsuitable product size and wishes to exchange, the buyer is required to make payment for the 2-way shipping fee,
subjected to stock availability of the size.
b. If it is due to our error of sending the wrong product, ChongAik.com will bear the 2-way shipping fee, subjected to stock availability of the size. If the size is unavailable, the buyer may have to exchange for other items of equal value.
- The management reserves the right to make the final decision on all exchange requests.
Product warranty is subjected to factory warranty policy and conditions.
Sale promotion / discount items are excluded.
Disclaimer of Liability